Terms & Conditions
Regulations of the online store Agroluxshop.com
The north african group Sp. z o.o.
02-454 Warsaw
Szczęsna 26
Taxpayer’s Identification Number: 522-32-51-055
Tel: 600 323 009
Email: info@agrolux.org
Definitions:
Consumer – a natural person concluding a Sales Agreement with the Seller within the framework of the Store run by the Seller, not directly related to their business or professional activity.
Seller – The north african group Sp. z o.o.
02-454 Warsaw
Szczęsna 26
Taxpayer Identification Number: 522-32-51-055
Tel: 600 323 009
Email: info@agrolux.org
Customer – any entity that has registered an Account in the store or uses the store without registering an Account (as a Guest), making purchases through the Store, in particular the Consumer and the Entrepreneur.
Entrepreneur – a natural person, legal person or organizational unit without legal personality, to which a separate act grants legal capacity, conducting business activity, entered into the appropriate register of entrepreneurs, which concludes a Sales Agreement with the Seller within the Store, in connection with the business activity conducted by it.
Guest – a Customer who makes purchases from the Store without prior registration of an Account.
Store – an online store run by the Seller, operating at the internet address www.agroluxshop.com.
Distance Agreement – Sales Agreement, within the meaning of the Civil Code, concluded at a distance, i.e. via the Store between the Customer who is a Consumer and the Seller, within the meaning of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication.
CONTACT WITH THE SELLER
A) Postal address: ul. Szczęsna 26, 02-454 Warsaw
B) E-mail address: info@agrolux.pl
C) Phone: +48 600323009
D) Address for returning goods (in the event of withdrawal from the contract): Błędna 25/4, 05-500 Zamienie
E) Address for sending the complained goods: Błędna 25/4, 05-500 Zamienie
F) The cost of a telephone call or data transmission made by the Buyer results from the basic tariff of the telecommunications operator or internet service provider whose services the Buyer uses. The Seller points out that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or internet service provider whose services the Buyer uses.
Regulations – these regulations and privacy policy of the online store www.agroluxshop.com
Service – a service provided by the Seller to the Customer by electronic means, within the meaning and in accordance with the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws 2017.1219) and based on the Regulations, consisting in particular in maintaining the Customer Account, enabling the Customer to use the Store and select and purchase Goods from the Seller under the Sales Agreement, as well as – if the Customer has consented to this – the Newsletter delivery service, provided by sending and receiving data using teleinformatic systems, at the individual request of the Customer, without the simultaneous presence of the parties (remotely), whereby this data is transmitted via public networks within the meaning of the Telecommunications Law.
Order – a declaration of intent submitted by the Customer using the Order Form, aimed directly at concluding a Sales Agreement for a Product or Products with the Seller and acquiring ownership of the Products indicated therein, specifying the Goods that are to be the subject of the Sales Agreement, their price, place of receipt and form of payment for the price.
Account – means an individual panel for each Customer containing a set of information stored in the Store and in the Seller’s teleinformatic system, provided by the Customer as part of registration in the Store’s online system, containing the Customer’s personal data, information about the Orders placed by the Customer in the Store and the concluded Sales Agreements.
Registration Form – a form available in the Store, enabling the creation of an Account.
Order Form – an interactive form available in the Store, enabling the placement of an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Basket – an element of the Store’s software, in which the Products selected by the Customer that the Customer intends to buy are visible, enabling the Customer to modify the placed order (before sending it to the Seller), both in terms of the number of selected products and their type.
Product or Goods – a movable item available in the Store, which is the subject of the Sales Agreement concluded between the Customer and the Seller.
Sales Agreement – A distance contract, the subject of which is the sale of a Product concluded or concluded between the Customer and the Seller via the Store, under which the Seller undertakes to transfer ownership of the ordered Products to the Customer and issue them to him, and the Customer undertakes to pay the price for the purchased Product and collect it.
Commercial information – any information intended directly or indirectly to promote the Seller’s goods, services or image, excluding information enabling communication by means of electronic communication with a specific person and information about goods and services that do not serve to achieve the commercial effect desired by the entity that orders its distribution, in particular without remuneration or other benefits from manufacturers, sellers and service providers.
Cookies – these are short text files constituting computer data, used to browse the content of the content placed on the Store’s website and to properly use this Store, sent by the IT system and saved on the Customer’s end device (computer, laptop, smartphone).
Newsletter – an electronic newsletter sent by the Seller to Customers via e-mail, after prior registration for this Service, the content of which may include various types of information, including commercial information, information constituting direct marketing and advertising of the Seller’s products and services.
Teleinformatic system – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using the appropriate end device for a given type of network within the meaning of the Act of 16 July 2004 – Telecommunications Law.
Electronic address – designation of a teleinformatic system enabling communication via electronic means of communication, in particular e-mail.
Electronic means of communication – technical solutions, including teleinformatic devices and software tools cooperating with them, enabling individual remote communication using data transmission between teleinformatic systems, in particular e-mail.
General information:
a) The Seller shall not be liable to the fullest extent permitted by law for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions by third parties or incompatibility of the Online Store with the technical infrastructure of the Customer.
b) Browsing the Store’s assortment does not require creating an Account.
c) The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal services), about which the Customer is informed on the Store’s pages during the order placement, including at the time of expressing the will to be bound by the Sales Agreement.
d) The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an order using the Order Form in the Online Store.
e) Orders for goods can be placed 24 hours a day throughout the year. The Store does not process orders on public holidays and statutory days off from work (vacation leave).
f) Product photos are for illustrative purposes only and there may be differences in the
appearance of the label on the product.
g) The number of products offered in the store is subject to change, some of them may be withdrawn from sale or temporarily unavailable.
h) The online store processes orders in the territory of the Republic of Poland.
Placing an order:
a) The customer places the products they have selected in a virtual basket (please always update the contents of the basket before finalizing the order), then they are redirected to the registration form to select the form of transport and payment method.
b) When placing an order, the Buyer is obliged to provide their data:
– name and surname
– address to which the parcel should be delivered (city, postal code, street, house number, premises)
– telephone number to confirm the order
– e-mail address
– Tax Identification Number if the Customer needs an invoice for the placed order
Personal data is used only to process the order by the online store.
c) Fields marked in the order form as: User and Password are an individual identifier that the Customer assigns to themselves. Thanks to this, they can log in after re-entering the store by clicking the “my account” tab.
d) In the event that it is not possible to complete part or all of the order placed, for which the Customer has paid, the Store will contact the Customer by phone or e-mail to determine a possible change to the order. In the absence of contact with the Customer (the Customer does not answer the phone or does not reply to e-mail), the Store will refund the payment for the missing part of the goods from the order or in full for the placed order, which will be automatically canceled.
e) The store’s offer also includes products that are stored at low temperatures. A Customer who places an order for the above products (frozen or chilled) should use them for consumption immediately after receiving them. Such a product should not be stored or frozen for a long time.
f) The prices of goods in the online store are gross prices. The prices of products are given in Polish zlotys. The Customer is bound by the price of the goods at the time of placing the order.
g) Discounts are granted for wholesale orders after prior telephone contact for business customers.
h) A purchase document in the form of a receipt or VAT invoice is attached to each completed order.
- A VAT invoice is issued at the express request of the Customer, after providing all the data required for issuing an invoice (issuance of a receipt automatically excludes issuance of a VAT invoice).
Transport:
a) The cost of transport for the ordered goods is covered by the customer.
b) Depending on the selected form of transport (Polish Post or Courier)
the parcel is delivered to the customer within 3-5 business days from the moment of placing the order.
c) The store bears the costs of returns if the goods are damaged or not as described, but on condition that the customer signs the report in the presence of the courier, declaring the reasons for the return. In other cases, contact the seller via the contact form, which is available on the store’s website or by phone
Payment
After the Customer places the order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending an appropriate e-mail message by the Seller to the e-mail address provided by the Customer when placing the order. The message contains at least the Seller’s statement on receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement is concluded between the Customer and the Seller.
d) In the event that the Customer chooses:
– payment by bank transfer, electronic payment or payment by payment card, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement – otherwise the order will be canceled.
Complaints:
a) Before acknowledging receipt of the shipment, the Customer should check whether the packaging of the shipment has not been damaged in transport, and whether there are traces indicating its opening (e.g. tearing of the tapes securing the shipment).
If the packaging of the shipment indicates its damage or its earlier opening, the Customer is entitled to refuse to accept the shipment, and if possible – in the presence of the courier – to draw up a damage report, and then the Customer should immediately notify the Store of this fact. The Seller will consider the complaint within 14 days.
b) The Customer has the right to withdraw from the agreement concluded with the Seller via the Store, within 14 days from the moment the Customer came into possession of the goods, provided that they are not used, damaged and are not food products.
c) In order for the privileged Buyer to exercise the right to withdraw from the contract, they must inform the Seller, using the data provided above, of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or e-mail).
D) The privileged Buyer may use the model withdrawal form provided at the end of the Regulations, but this is not obligatory.
E) In order to meet the deadline for withdrawal from the contract, it is sufficient for the privileged Buyer to send information regarding the exercise of their right to withdraw from the contract before the deadline for withdrawal from the contract expires.
F) The Store is not responsible for the Customer’s failure to collect the parcel with the order. The companies delivering the goods (courier company or Poczta Polska) leave information (notice) when the Recipient is not at home where the parcel can be collected in person.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
A) In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the privileged Buyer other than the cheapest standard method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the decision of the privileged Buyer to exercise the right to withdraw from the contract.
B) The Seller shall return the payment using the same methods of payment that were used by the privileged Buyer in the original transaction, unless the privileged Buyer agrees to a different solution; in each case, the privileged Buyer shall not incur any fees in connection with this return.
C) If the Seller has not offered to collect the goods from the privileged Buyer himself, he may withhold the return of the payment until the goods are received or until proof of their return is provided to him, depending on which event occurs first.
D) The Seller requests that the goods be returned to the following address: Błędna 25/4, 05-500 Zamienie, immediately, and in any case no later than 14 days from the date on which the privileged Buyer informed the Seller of the withdrawal from the sales agreement. The deadline is met if the privileged Buyer returns the goods before the expiry of the 14-day period.
E) The privileged Buyer shall bear the direct costs of returning the goods.
F) The privileged Buyer shall be liable only for the reduction in the value of the goods resulting from their use in a manner other than necessary to determine the nature, characteristics and functioning of the goods.
j) If the goods cannot be returned by regular mail due to their nature, the privileged Buyer shall also have to bear the direct costs of returning the goods. The privileged Buyer shall be informed of the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
k) In the event of a need to return funds for a transaction made by a privileged Buyer with a payment card, the Seller will make a refund to the bank account assigned to that payment card.
Final provisions:
a) The administrator of personal data is The north african group Sp. z o.o. with its registered office in Warsaw at ul.Szczęsna 26. Personal data of Customers are collected, processed and protected with the utmost care, in accordance with the currently applicable laws.
b) Providing data is voluntary, but necessary for the execution of the order.
c) The person to whom the data relates has the right to view their data, correct and supplement it,
and the right to object to further processing of data, especially for marketing purposes.
d) Detailed information related to the processing of personal data is included in the Privacy Policy.
e) The online store reserves the right to change the regulations. Customers who have registered in the
Online Store will be notified of the change in the regulations and the possibility of accepting them
at their first login to the Online Store, counting from the moment the new regulations come into force.
Refusal to accept the regulations is tantamount to terminating the agreement for the provision of services
by electronic means.
f) Disputes between the Owner of the Agroluxshop.com Online Store and the Customer who is a consumer
will be resolved by a common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure,
unless, in accordance with these regulations, disputes are resolved out of court.
g) In the event of a change in the regulations, orders placed before the date of introducing changes to the regulations
will be processed under the previous principles.
Appendix No. 1 to the Regulations
Below is a sample withdrawal form, which the Consumer or Privileged Entrepreneur may, but does not have to, use:
SAMPLE WITHDRAWAL FORM
The north african group SP.Z.O.O
ul. Szczęsna 26, 02-454 Warsaw
e-mail address: info@agrolux.org
– I/We(*) …………………………………………………………… hereby inform about my/our withdrawal from the contract of sale of the following goods(*) / provision of the following service(*):
………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………
– Date of conclusion of the contract(*)/receipt(*)
……………………………………………………………………………………………………………………………………………………………………
– Name and surname of the Consumer(s) / Privileged Entrepreneur(s):
……………………………………………………………………………………………………………………………………………………………………
– Address of the Consumer(s) / Entrepreneur(s) privileged(s):
………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
……………………………………………………………………………………………………
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if the form is sent in paper form)
Date ……………………………………..
(*) Delete where not applicable.