Privacy & Policy
will be bound by the Sales Agreement.
d) The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an order using the Order Form in the Online Store.
e) Orders for goods can be placed 24 hours a day throughout the year. The Store does not process orders on public holidays and statutory days off from work (vacation leave).
f) Product photos are for illustrative purposes and there may be differences in the appearance of the label on the product.
g) The number of products offered in the store changes, some of them may be withdrawn from sale or temporarily unavailable.
h) The Online Store processes orders in the territory of the Republic of Poland.
Placing an order:
a) The Customer places the products they have selected in a virtual basket (please update the contents of the basket always before final placement of the order), then they are
redirected to the registration form to select the form of transport and payment method. b) When placing an order, the Buyer is required to provide their data:
– name and surname
– address to which the shipment should be delivered (city, postal code, street, house number, premises)
– telephone number to confirm the order
– e-mail address
– Tax Identification Number if the Customer needs an invoice for the placed order
Personal data is used only to process the order by the Online Store.
c) The fields marked in the order form as: User and Password are an individual identifier,
which the Customer assigns to themselves. Thanks to this, they can log in after re-entering the store by clicking
the “my account” tab
d) In the event that it is not possible to complete part or all of the placed order for which the customer
paid, the Store will contact the customer by phone or e-mail to arrange a possible change
to the order. In the absence of contact with the Customer (the Customer does not answer the phone or does not reply to the e-mail), the Store
will refund the payment for the missing part of the goods from the order or in full for the placed order, which will be
automatically canceled. e) The store also offers products that are stored at low temperatures. A customer who
places an order for the above products (frozen or chilled) should use them for consumption
immediately after receiving them. Such a product should not be stored or frozen for a long time.
f) The prices of goods in the online store are gross prices. The prices of products are given in Polish zlotys.
The customer is bound by the price of the goods at the time of placing the order.
g) In the case of wholesale orders, after prior telephone contact, business customers are
given discounts.
h) Each completed order is accompanied by a purchase document in the form of a receipt or
VAT invoice.
i) A VAT invoice is issued at the express request of the customer, after providing all the data
necessary to issue an invoice (issuance of a receipt automatically excludes the issuance of a VAT invoice).
Transport:
a) The cost of transport for the ordered goods is covered by the customer. The store runs occasional promotions for free
shipping of the ordered goods. b) Depending on the selected form of transport (Polish Post or Courier),
the parcel is delivered to the customer within 3-5 business days from the moment of placing the order.
payments:
After the Customer places the order, the Seller immediately confirms its receipt and
simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for
execution takes place by sending an appropriate e-mail message by the Seller to the e-mail address provided by
the Customer when placing the order. The message contains at least
the Seller’s statement on receipt of the Order and its acceptance for execution and confirmation
of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement is
concluded between the Customer and the Seller.
d) If the Customer chooses:
– payment by bank transfer, electronic payment or payment by payment card, the Customer is obliged to
make the payment within 3 calendar days from the date of conclusion of the Sales Agreement – otherwise
the order will be canceled. Complaints:
a) Before acknowledging receipt of the shipment, the Customer should check whether the shipment packaging has not been
damaged during transport, and whether there are any signs indicating its opening (e.g. tearing of the tapes
securing the shipment).
If the shipment packaging indicates its damage or its earlier opening, the Customer is
entitled to refuse to accept the shipment, and if possible – in the presence of the courier – to draw up
a damage report, and then the Customer should immediately notify the Store of this fact. The Seller will consider
the complaint within 14 days.
b) The Customer has the right to withdraw from the contract concluded with the Seller via the Store, within 14
days from the moment the Customer came into possession of the goods, provided that they are not used,
damaged and are not food products.
c) The Store is not responsible for the Customer’s failure to collect the parcel with the order. Companies
delivering the goods (Courier company or Polish Post) when the Recipient is not at home
post information (notice) where the parcel can be collected in person
Final provisions:
a) The administrator of personal data is The North African Group Sp. z o.o. with its registered office in Warsaw at
ul.Szczęsna 26. Personal data of Customers are collected, processed and protected with the utmost care, in accordance with the currently applicable provisions of law.
b) Providing data is voluntary, but necessary for the execution of the order.
c) The data subject has the right to view, correct and supplement their data,
as well as the right to object to further processing of data, especially for marketing purposes.
d) Detailed information related to the processing of personal data is included in the Privacy Policy.
e) The online store reserves the right to change the regulations. Customers who have registered in the
Online Store will be notified of the change in the regulations and the possibility of accepting them at
the first time they log in to the Online Store, counting from the entry into force of the new regulations.
Refusal to accept the regulations is tantamount to terminating the agreement for the provision of services by electronic means.
f) Disputes between the Owner of the Agroluxshop.com online store and the Customer who is a consumer
will be resolved by a common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure,
unless, in accordance with these regulations, disputes are not resolved out of court.
g) In the event of a change in the regulations, orders placed before the date of introduction of changes to the regulations
will be implemented on the previous terms.